Terms of Service

01 Acceptance of Terms

This Terms of Service agreement ("Agreement") constitutes a legally binding contract between you ("User", "Merchant", "Agent", or "Customer") and Paybridg Platform Technologies ("Paybridg", "we", "us", or "our").

By creating an account, accessing the Paybridg portal, integrating our REST APIs, or conducting financial transactions on our platform, you explicitly agree to be bound by all terms, conditions, and operational policies contained herein.

02 Account Eligibility & Registration

To use Paybridg services, you must satisfy the following criteria:

• Be at least 18 years of age or the legal age of majority in your jurisdiction.
• Possess full legal capacity to enter into binding contracts and open financial accounts.
• Pass all mandatory Know-Your-Customer (KYC) identity verifications and fraud checks.
• Maintain accurate, up-to-date business and personal information in your profile.

Account credentials, security tokens, and 2FA keys must remain strictly confidential. You are solely responsible for all actions and transactions authorized using your credentials.

03 Digital Wallet Operations & P2P

Paybridg provides multi-currency digital wallet functionality, enabling user-to-user transfers, virtual card generation, and balance top-ups:

• Stored Value & Balances: Wallet balances represent stored value available for electronic payment and withdrawal. Wallet funds are held in segregated reserve accounts at partner financial institutions.
• P2P Escrow Transfers: P2P transactions processed through Paybridg Escrow are locked until verified completion conditions are satisfied by both counter-parties.
• Reversals & Disputed Transactions: Paybridg reserves the right to reverse transactions or freeze wallet balances in cases of verified fraud, system error, or chargebacks.

04 Merchant Gateway & API Integration

Merchants integrated with Paybridg Payment Gateways agree to comply with payment processor requirements and API integration guidelines:

Merchants are fully responsible for goods/services delivered to customers, handling returns, managing refund requests, and maintaining reasonable chargeback ratios under 1.0%.

05 Agent Banking & Commission Governance

Authorized Paybridg Agents operating cash-in/cash-out points or agent banking kiosks must adhere to local financial distribution regulations:

• Agents must verify customer identity prior to completing cash deposits or withdrawals.
• Commissions are calculated automatically according to the active tier schedule and credited to the Agent's primary settlement ledger.
• Unauthorized surcharge fees beyond official platform rates are strictly prohibited.

06 Prohibited Activities & Financial Crime

The following activities are strictly prohibited on the Paybridg network and will result in immediate account termination, balance freezes, and reporting to law enforcement:

• Money laundering, terrorist financing, or facilitating illegal gambling operations.
• Sale of counterfeit goods, unlicensed pharmaceuticals, or prohibited weapons.
• Attempting to bypass security controls, route guards, rate limits, or performing unauthorized vulnerability testing.
• Creating duplicate or fraudulent identity accounts to exploit promotional incentives or referral bonuses.

07 Service Fees, Currency Rates & Settlements

Paybridg charges transaction fees, exchange spread margins, and withdrawal fees according to our published fee schedule:

• Fees are automatically deducted at the time of transaction processing or settlement payout.
• Currency exchange rates are quoted in real-time based on interbank pricing with transparent fee markups.
• Settlements to external bank accounts are processed according to selected settlement schedules (Instant, T+1, or Weekly).

08 Intellectual Property & Software License

All software code, brand assets, UI/UX designs, trademarks, API specifications, and documentation belonging to Paybridg remain the exclusive intellectual property of Paybridg Platform Technologies.

We grant you a non-exclusive, non-transferable, revocable license to access our platform and utilize our API endpoints solely for authorized financial operations.

09 Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, Paybridg and its officers, directors, employees, and partners shall not be liable for direct, indirect, incidental, or consequential damages resulting from platform downtime, network latency, or third-party banking delays.

You agree to indemnify and hold harmless Paybridg against any claims, losses, liabilities, or legal expenses arising from your violation of this Agreement or unauthorized use of your account.

10 Account Termination & Governing Law

You may terminate your account at any time by clearing pending balances and contacting customer support. Paybridg reserves the right to suspend or terminate accounts that breach platform policies.

This Agreement shall be governed by and construed in accordance with international commercial law and the financial regulations of the primary operating jurisdiction, without regard to conflict of law principles.